It takes the right tools to master any challenge, and restoring the balance in your business is no different. We provide focused advisory and operational services, along with comprehensive technology capabilities to pinpoint, guide, solve—and bring your business to a healthier place.
AKYTA leans on real-world experience running call centers and cold, hard data from your own processes to help you optimize your omnichannel customer care needs. Whether that means focusing on a single billing output or building a call center from the ground up—we have the resources you need to stay on point and in control.
You consistently experience a high call volume, which can lead to increased costs and/or recruitment needs.
You’re finding that the cost per call is too high.
You have a new company that needs a call center, and you need a more economical solution than building your own call center.
You need to reduce AHT (Average Handling Time) and related service level measures.
With better multi-channel management and refined playbooks, you’ll create an improved customer experience regardless of call volume or seasonality.
Diverse call center locations ensures your business continuity in the event of an outage or disaster.
You’ll get visibility into the true performance of your contact center(s) and we’ll give you key performance indicators to help you assess how you’re doing over the short and long term.
By uncovering what’s already working and what might need a little help, you’ll instill a culture of continuous improvement.
Billing isn’t just dollars and cents. It’s data. So when you have a need to process a high number of bills and payments, we turn to the data to understand your strengths and weaknesses. What we uncover: the end-to-end billing accuracy, payment reconciliation, and receivables recovery performance of your business. Whether we’re simply advising or running your entire back-office for you, we’ll help improve your billing and payments through our proven expertise.
You’re experiencing problems with billing accuracy.
Bills aren’t being sent out in a timely fashion—or in the worst cases—they aren’t being sent out at all.
Your operations are experiencing a high volume of calls due to inaccurate billing and customers calling to share complaints and concerns.
You currently have manual processes, but want to automate to improve the speed of your billing processes.
We’ll help you get timely, accurate billing and visibility when anything falls through the cracks.
You’ll have the assurance and peace of mind that your products and services are being billed properly.
You’ll gain insights throughout the entire billing process—from collecting to consuming to formulating the bill—all delivered to the customer in a clear and easy to understand invoice.
You’ll convert your paper billing to paperless and through our marketing programs, see your customer adoption continue to climb.
You’ll track key metrics by automated reconciliation and validation reports that are driven off of actual invoices and payments, providing you real-time access to the true health of your business.
It’s easy to think of collections & AR (Accounts Receivable) management as navigating loss, but we see it as an opportunity. At AKYTA, we equip you with the tools and resources to help you make the best of every collection and receivables scenario, all with a great customer experience in mind.
You’re facing substantial debt from customers who are not paying.
You don’t currently have a strong active customer and inactive customer collections strategy in place.
You’re struggling to understand which customers are driving your bad debt issues and need to optimize and align your credit and collections policies to increase revenue.
Our services will help you lower bad debt and improve cash flow.
You’ll get the assurance that collections and payments are being handled efficiently and effectively with the right level of attention.
A more human approach to debt and collections means lower customer churn and a better customer experience.
By becoming excellent in the collections area, you can allow a wider range of credit profiles into your business, increasing sales and revenue without the risk.
Gain access to industry specific knowledge and benchmark data on key metrics such as bad debt ratios, collections rates and accounts receivable turnover that we use to create the right strategy for your portfolio.
Every industry today runs on data. AKYTA’s expertise lies in extracting data from your systems, warehousing it, and then running analytics to find insights to help you strengthen your operation. We let your data do the talking, and then combine it with our in-depth knowledge of customer needs to point you in the right direction.
You either don’t have the resources or the background to analyze and leverage the data coming out of your business.
You find that there’s no trusted, standardized tools to measure performance throughout your organization.
You don’t have the data to report to your stakeholders—whether that be your customers, coworkers, leadership, or third-parties.
You have difficulty addressing business performance issues without robust data to back up your recommendations and prove the ROI of your initiatives.
With data and insights, you can uncover the keys to hitting sales/revenue targets, reducing cost, minimizing risk, and delivering a great customer experience.
You will gain access to a warehouse of industry benchmark data to measure your cost-to-serve, customer care performance, collections and receivables management, and a host of other financial and operational measures.
By investigating what’s already working and what might need a little help, you’ll instill a culture of continuous improvement.
To us, it’s not just racking up lead numbers—it’s welcoming potentially lifelong customers to the business. So those boring scripts and unfocused dialers just won’t do. With our forte in strategy, telesales, TPV (Third-party Verification), and digital channels, we’re able to create lead-gen, acquisition, and onboarding programs that really work.
You find yourself needing more leads or sales, but aren’t sure how to make that happen.
There’s a reliance in your operations on a single sales channel.
Your business is losing customers at onboarding or at the TPV (Third-party Verification) process.
With a focused lead gen and acquisition strategy, your sales and revenue goals can be met if not exceeded with a vigilance towards return on investment.
By crafting the right message and the right experience for potential customers, you’ll see improved brand awareness and lower customer churn.
Through a greater channel diversity, you’ll be able to reach potential customers when, where, and how they prefer for better results.
Customer retention starts at day one and doesn’t end. Every invoice. Every interaction. Every time your business touches the lives of customers. Simply put: AKYTA makes it easier to keep good customers happy. We analyze your operations and provide the resources to retain strong clientele—and even regain some of the ones who got away.
You’re losing too many customers—especially “good” customers.
You can meet and exceed churn and profitability goals.
You can improve your brand reputation by turning your customers into advocates.
You’ll experience a positive lifetime value and ROI of your customer portfolio.
We’ll help create a feedback loop for sales and marketing organizations to guide the acquisition of the right customers.
Customer self-serve and automation is a prime opportunity in most operations, so we dig in, look at customer touchpoints, and identify key areas where we can help. Once we set up a strategy, we’ll help you create an IVR (Interactive Voice Response) system, text messaging auto-response, or anything else that can ease the burden on your call center while helping customers, instantly.
You experience high call volumes and want to reduce them for greater overall efficiency.
You experience high staffing costs to manually support customers.
You’re consistently fielding customer complaints, with customers citing poor or inefficient services.
Bring your company into the 21st century by delivering the digital, SMS, and IVR-based tools they expect from a world-class organization.
With customer self-serve and automation, you will improve your customer experience by making it extremely easy for your customers to do what they need.
You will simplify tedious transactions such as bill payments, account notifications, collections activity, contract renewals, and customer incentives to give customers a trouble-free way of working with your business.
Your operations are too important to leave BCP (Business Continuity Planning) out of the mix. What happens in the event of an emergency? With AKYTA on your side—your operations will run smoothly and without issue, rain or shine.
You currently have no safeguards in place to prevent losses during a catastrophic event (e.g. natural disaster).
Your call center goes down leaving you unable to serve, collect from, or bill your customers.
In the event of an emergency situation, you’ll be able to maintain a consistent customer experience.
We can help you capitalize on the opportunity to actually strengthen your brand equity in the event of a disaster or other service outage.
With a plan in place, you’ll mitigate regulatory and financial risk regardless of the situation.
As BCP strategies are deployed, leadership gains a new understanding of gaps in the business and future contingency needs.
Ready to get your business in balance? Let’s get in touch.
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